Returns & Refunds

Eligibility window

You have 30 days from delivery to request a return. The part must be unused, uninstalled, and in original packaging. Parts with installation marks, cut wires, scratched hardware, or missing components aren’t eligible.

How to start a return

Email support@kodo.app with your order ID, the part name, photos of the part and packaging, and the reason. We’ll reply within 1–2 business days with an RMA number and the return address.

Return shipping

• Our fault (wrong part shipped, defective on arrival): we cover return shipping and replace or refund in full.
• Your call (changed mind, didn’t fit your build as expected even though it matches the listed fitment): you cover return shipping, and we refund the part price minus the original outbound shipping cost.

Non-returnable

• Items marked final sale or dropship direct on the product page
• Used parts with installation evidence
• Custom-ordered items (e.g. made-to-order fitments)
• Gift cards and digital downloads

Refund timing

Once we receive the return and confirm condition, refunds are issued to your original payment method:

• Credit/debit cards (Stripe): 5–10 business days to appear on your statement.
• PayPal & Venmo: 1–2 business days to clear in your PayPal balance.
• Affirm: Your remaining balance is adjusted by Affirm; if you’ve already paid more than the refund, they’ll send it back per their schedule.

You’ll get a refund-confirmation email the moment we process it.

Defective on arrival

If a part arrives damaged or doesn’t function out of the box, contact us within 7 days of delivery with photos. We’ll ship a replacement at no cost or refund in full — your call.

Who you’re dealing with

Kodo Automotive is owned and operated 100% by Marc Gallo, doing business as “Kodo Automotive.” Every refund issued under this policy comes directly from the owner — no third-party processor sets the terms. If a refund decision goes the wrong way, replying to support@kodo.app reaches Marc directly.